FAQ

Customer Care

FAQs

WHY DOES I.O. DOMANI NEED TO COLLECT MY PERSONAL INFORMATION?

  • To complete your purchase transactions
  • To provide the services you request
  • To send you offerings by mail or e-mail
  • To assist with your product and service preferences, that way we can notify you of new or additional products, services, and promotions that might be of interest to you
  • To notify or provide you with other information concerning products you have purchased
  • To improve our merchandise selections, customer service, and overall shopping experience

IS YOUR WEBSITE SECURE?
IODOMANI.COM is secured through SSL encryption technology, the latest and most advanced security software for online transactions.

WHAT PAYMENT METHODS DO YOU ACCEPT?
IODOMANI.COM accepts all major credit and debit cards: Visa, MasterCard, Discover and American Express. All payments are processed through a secure checkout system provided by Stripe.

HOW DO I KNOW THAT MY ORDER HAS BEEN RECEIVED?
Once we have received your order, you will receive confirmation e-mail.

CAN I MODIFY MY ORDER?
To add onto an order you will need to begin a new transaction. The original transactions cannot be modified.

DO YOU DELIVER TO PO BOX ADDRESSES?
We will not ship to PO Boxes, or APO boxes, whether domestic or international.

ARE THERE FEES FOR CUSTOMS AND IMPORT CHARGES FOR INTERNATIONL SHIPPING?
Shipping and handling fees charged by IODOMANI.COM exclude customs, taxes, and additional charges once package exits the US.

IS MY PACKAGE INSURED?
Items over $50 are insured against theft and accidental damage while in transit to destination shipping address. Once your items have been delivered to specified address, they are no longer covered by insurance.

 

Delivery of your items may take anywhere from (3) three to (8) eight full business days, depending upon location and your desired shipping method selected at Checkout. Most orders begin the order process as soon as your online purchase is completed. Your purchase(s) will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. Business days are Monday-Friday, excluding United States federal holidays.

At checkout, you will be prompted to choose a desired shipping method for your purchase(s). Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order. You will be provided with the total shipping cost for your order during Checkout. You will receive an e-mail confirmation once your order has shipped.

I.O. Domani Fulfillment Center Hours are Monday – Friday 8:00AM – 6:00PM and Saturday 9:00AM – 3:00PM. Orders places at the end of the daily fulfillment hours will be processed the next day within the hours listed. Orders placed on Sunday or any nationally observed postal holiday will be processed the next business day. For a list of nationally observed holidays please visit, USPS.com.

Note: For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated. For international shipping, customers may be responsible for any additional custom and duty fees. I.O. Domani is not liable for any merchandise shipped internationally once released from fulfillment center.

Cancelation of Orders

You may cancel order(s) at any time prior to shipment. To cancel your orders please submit a cancelation email to info@iodomani.com. Orders that have been shipped are not eligible for cancellation.

Please include the following in your cancelation email:

PURCHASER’S FULL NAME:
EMAIL:
ORDER #:
ORDER DATE:
Comments:

Payments

Payment Methods
We accept Visa, MasterCard, Discover and American Express with a verifiable address. Some credit card orders must be shipped to the cardholder’s address.

Payment Processing Security
I.O. Domani does not participate in releasing any confidential information under any circumstances. I.O. Domani is highly committed to maintaining the highest quality of security fraud protection. Our web creators are fully committed to ensuring that we are using the up-to-date and latest security technologies that is geared to protect and secure all credit card information, contact information, and shipping/billing information. Our website uses SSL certified encryption technology for securing all payments. The SSL certificate uses industry standard 128-bit encryption technology, which is the same encryption used by large banking institutions.

Website Security
To ensure that your online shopping experience is easy, safe, and secure our Site uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet.

  • We open from Monday to Saturday, on Sundays we exclusively attend by appointment. Contact us

Tax-Free Shopping

Moneyback

I.O. Domani now offers tax-free shopping with MONEYBACK.  To receive your refund you must present copies of the credit card receipt from I.O. Domani, passport, Immigration Form, and boarding pass.  The MONEYBACK office is in the airport after you have gone through your security check.  If you are flying private you must provide your manifest papers instead of boarding pass.  MONEYBACK is exclusively for Visa and Mastercard only.  There is no limit when paying with credit card, but the minimum purchase required is $1,200 pesos.  There is no maximum when paying with a credit card.  You can also accumulate purchases from the same store.  Purchases in cash don’t require a minimum but are limited to $3,000 pesos per person.

HOW I CAN GET MY MONEY BACK?

To receive your refund you must present copies of the following documents at any of our offices at an airport, cruise port or shopping mall: passport, Immigration Form (FMM), boarding pass or cruise ship ID, invoices and credit card vouchers.

HOW IS THE TAX REFUND?

MONEYBACK offers international travelers an 8.9% refund of the total amount of pesos they spend when shopping in Mexico. The refund will be transferred to you directly on your credit card in your local currency and will take 45 days.