Question 1

Are pets allowed in store?

Accepted Answer

As much as we love Fido too, we do not permit pets of any kind inside of the boutique. We understand that some people may have emotional support animals and they may hold all of the appropriate documents from certified doctors within the United States or Canada, however, the Disability laws in the United States and/or Canada do not apply to and in Mexico. We will do our best to accommodate anyone with a disablity to ensure they can receive the same and very best service as any other person(s).  If you are an indivdual that will require special accommodations, please be so kind to contact us directly and in advance so we can create a customized shopping opportunity for you and your needs.

Question 2

What payment options do you accept?

Accepted Answer

We accept American Express, Discover, MasterCard and Visa debit/credit card payments, PayPal, AmazonPay, ShopPay, and Afterpay. We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment.

Question 3

What is your return or exchange policy?

Accepted Answer

I.O. Domani accepts no returns but EXCHANGES ONLY for all online USA orders as well as in-store purchase of all items that are unworn, unwashed, tags attached (if applicable), and with original purchase receipt. Exchanges must be completed within 5 days after original purchase date. We do not accept returns or exchanges on clearance sale,  luxury consignment or custom orders. You may receive store credit for the item should an exchange not be available in size, color, or preference. Store credit is valid for up to 6 months from the date it was created. I.O. Domani does not make price adjustments. 
Due to health restrictions, we do not accept returns/exchanges for swimsuits, leggings, custom design, or intimate apparel.
Damages and Inspections
All items are carefully inspected prior to shipment, but damages do happen. Please thoroughly inspect all items and if a damage has occurred, please provide detailed images to info@iodomani.com within 48 hours of delivery.   You will need to provide detailed description of the defect, the date of purchase, order number, and a photo of the defect item. We will process the information and be in contact with you within 72 hours. Our team will promptly work on a solution. Please know that damage claims can take some time to resolve, we appreciate your patience. I.O. Domani reserves the right to finalize the damage claim based on a detailed inspection eligibility.  We strive to provide the best service and fairness to all customers. 
  
Exchanges
We recommend placing a new order for the correct item you are wanting to exchange for to ensure we have the one you want in stock. Once you have secured your item, please contact us at info@iodomani.com immediately within the 5 day mark to start the exchange process. We will provide you with the shipping label to mail the item back to us at no cost to you (only for USA orders). We will credit back the shipping cost of the exchanged product to prevent double shipment payment (only for USA orders).  Please be sure to include the following when contacting us:
 • Order Number
 • Date of Purchase
 • Reason for Exchange

Lead Time
We update our website with the estimated lead time and shipping time frames as often as possible. Due to high demand or unexpected production delays, the estimated lead time is subject to change. We ask for your patience should the lead processing time take longer than expected. Please note that lead times do not include shipping time. Backorder dates are also subject to change.
 
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items and gift cards. We will not accept returns/exchanges on items past 5 days of receipt date, items that have been worn, washed, damaged, stained, altered or without original tags on the items.

Question 4

Do you offer refunds?

Accepted Answer

All online orders that have experienced a delay in production or cancellation in production maybe subject to a full refund. This is the only exception we offer for a full refund.
You will be notified should an issue with the item occur that is out of our control.

Shipping delay is not reason for refund as the merchandise is already in transit even thought the delay out of our control, however, you will receive the item.

In addition, any 3rd party selling platform that I.O. Domani is partnered with that offers a different return and refund policy will trump our policy as the purchase was made via the 3rd party and we will work with them to honor  their policies.

For in-store purchases, you will be eligible to exchange your item within 5 days from the time of purchase.  Again, if your size or preference is not available you will be eligible for store credit only.  As mentioned in our FAQ, store credit will expire within 6 months from the date the credit was created.  There will be no exceptions to this policy.

Question 5

How long do I have to use my store credit?

Accepted Answer

You have up to 6 months from the date the credit was created to use the credit. Your credit may be used for in-store use or online. The credit has reached over the 6 month expiry date even by 1 day after the creation date/time, the credit will be null and void as you did not use the credit within the specified time frame.  No exceptions.

Question 6

How can I understand your online shop?

Accepted Answer

We offer 3 platforms or sections that you can shop from online.

The Shop Los Cabos, which is ideal for locals of Los Cabos Mexico or its residents.  Items within this section contain pre-order items and items arriving in-store or available now.  You can shop any of the product available.  Shipping is available but for limited regions at this time due to logistics cost etc.  If you are interested in shipping items to a region not offered, you can always contact us and we will do our best to get the item to you at the best possible shipping rate.

Our other section is the Shop USA. This option features product at a more economic price and offers a variety of styles.  Shipping is available for the USA and Los Cabos only at this time, due increasing logistic cost. We will do our best to try to accommodate shipping options.

The last section is our Shop Consignment which is hosted by Poshmark.  We pick select items to be displayed within our consignment closet.  However, not all items are available within this section. It is always best to visit in-store to find more brands and styles.

Question 7

Where do online orders ship from?

Accepted Answer

Online orders typically ship from either our Los Cabos, Mexico or Dallas locations.  
Please note that the prices on most items include all taxes and duties. Due to the current state of shipping globally, shipments may experience major delays.

Please note from time to time, some merchandise may experience a delay in production from the manufacture. We will always notify you of any delays or changes to your online order.

Question 8

How does your Luxury Consignment Process work?

Accepted Answer

Consignment is accepted in-store ONLY on MONDAYS from 10AM - 4PM, if space is available. Please view the HOME PAGE for availability.
The processing of consignment items does take time so items will be processed in the order they are received. All consignors are required to complete the consignment agreement that is available online.  Please take the time to read the agreement throughly so there are no surprise. We are very clear and transparent about our consignment process and we understand that our process and procedures may not be for everyone, however, we do have these procedures in place to help ensure operations run smoothly for everyone. 
We have the authority to be extremely selective with consignment and our consignment process/operations.  Those who abuse the consignment program will be asked to not participate in the future.

For more detailed information about the consignment process, please click the link to fully review the Consignment Agreement.(https://docs.google.com/forms/d/e/1FAIpQLSd_yvNnyb_x1c_PTHYjBIDV_KGO3RQY-HuwDhlVo2jfo1V1SA/viewform)

Our consignment Agreement will be undergoing an UPDATE and will be in full effect starting Jan 2, 2023. If you have any questions or concerns about the update you may contact us directly.

What does Luxury Mean?
Luxury for us is defined as brands such as Prada, Gucci, LV, Chloe, etc. Items that were purchased at Barney's, Nordstroms, Neiman Marcus, etc. 
Basically items that are coveted and highly deserved.  We do not want Zara, Forever 21, Lulu Lemon, BCBG, Bebe, Love Stitch, Express, Limited, Gap, Old Navy etc.  We want unique items that can't be found in common stores. If you have concerns about your items, send us an email to inquire.
We have the right to decline items that don't meet our requirement or standards.

ITEMS WE DO NOT ACCEPT (no exceptions):
- Swimwear
- Activewear
- Denim
- Flip Flops
- Sneakers
-Select Loungewear
- Intimates
- Tattered or Poor Condition Items
- Non Cleaned items
- Items older than 5 seasons past.
- Items from our resale (buy backs). 
*any of these items if left with us will be donated and we will not be liable for these items.

Question 9

What is your Buyers Disclaimer of consignment goods?

Accepted Answer

In today’s market, replicas are extremely endangering the originality of designer brands craftsmanship and damaging the creditability of retailers like us.

All luxury resale items entered into I.O. Domani Consignment program are throughly reviewed by all trained staff members and outsourced consultants to verify authenticity of all luxury items. We embark on a 2-3 week verification process prior to releasing luxury branded good to the consignment program. We take the authentication process serious. However, there are some cases in which replicas could be mistaken even by the most trained personal. We require our sellers to verify item with proof of purchase receipt, but even so we want to ensure it is original even with receipt.

Buyer’s of resale luxury goods should be aware that purchasing resale item(s) is/are at their own risk. Buyer understands that the retailer(s) of the resale item(s) is/are not liable for any claims made against retailer or seller. Buyer agrees to assume all risk of purchasing any resale item. Retailer guarantees that all luxury items undergo a through review process prior to being resold to the public.

Buyers agree at the time of purchase that no claims can be made against the retailer as the retailer has acted in good faith while providing all known information about the luxury item to the buyer.

If you have any questions or concerns you may contact us directly in the contact form.

Question 10

As a vendor or providor, how can I submit my invoices to I.O. Domani?"

Accepted Answer

All vendors and/or providers are required to submit an invoice by email to the company’s representative for payment to be rendered. Invoices will be accepted and forwarded to our Corporate office for processing. All Payments will be issued in the form of MXN check to all providers. All invoice payments will be released from Corporate monthly.   Vendors requesting payments by wire transfer will be subject to service fees for the operation of the wire. All international wire transfers will be subject to a $40 wire fee per transaction. All domestic wire transfers will be subject to $5.00 wire fee per transaction.

In addition, I.O. Domani LLC and Clarice Thomas S De RL De CV WILL NOT accept past due invoices after 45 days. NO EXCEPTIONS. If an invoice is not submitted, we will not remit payment for your service without proof of invoice. NO EXCEPTIONS. All international vendors are required to submit a factura and are required to include international VAT.

Question 11

What is your electronic transmission disclaimer?

Accepted Answer

By transmitting documents via this email: Users, Customers, Suppliers and Vendors collectively acknowledge and agree the transmittal of information via email is voluntary, is offered as a convenience, and is not a secured method of communication; Not to transmit any payment information E.G. credit card, debit card, checking account, wire transfer information, passwords, or sensitive and personal information E.G. Driver’s license, DOB, social security, or any other information the user wishes to remain confidential; To transmit only non-confidential information such as pictures, drawings, reports, and to assume all risk and liability for and indemnify I.O. Domani, LLC, CTI, and Clarice Thomas S De RL De CV from any claims, losses or damages that may arise from the transmittal of documents or including non-confidential information in the body of an email or any digital transmittal.

Question 12

What is your Paypal disclaimer notice about for Luxury Consignment?

Accepted Answer

Please note that all consignment items require professional cleaning with the cleaning tag on the item per the consignment agreement prior to entering into the program. NO EXCEPTION.  All items taken into the program that are not cleaned will be cleaned for you, however, it will be deducted from your commission. NO Exceptions. Cleaning receipts are on file should you require to view the invoice.

Note that a NEW item is consider NEW when and only when the ORIGINAL TAG from purchase is still tied to the garment and has not been tampered with. In addition, the NEW item must be in perfect condition.

All payments are submitted in CTH S de RL de CV (I.O. Domani) national currency of Mexican Pesos for commission payouts. This is a legal policy that has not exceptions. Please consult your online portal to view any details. All business transactions of products and/or services provided by or with Clarice Thomas S DE RL DE CV  dba I.O. Domani may be subject to fee(s) directly from Paypal. These fees are set by Paypal and we do not hold any authority to change or offset fees in any manner. Please do not ask us to process anything as “Friends or Family” to evade fees from Paypal. Clients/Vendors are responsible for reporting your own taxes to your proper country authorities. Payments not claimed will be returned per Paypal policy & will be placed as Store credit only. Once funds have been moved to store credit they will not be resubmitted to release via paypal or any other method. If you have any questions, please send an email to INFO@IODOMANI.COM.(mailto:INFO@IODOMANI.COM)

Your portal login information is always your First Name_Last Name.  You can reset password if needed that will be sent to the email we have on file for you. The email will either be your primary email you provided or your payment paypal email. You can access the portal from our website. If you are still having trouble, please send us an email at INFO@IODOMANI.COM (INFO@IODOMANI.COM)

IF YOU ARE INTERESTED IN ENDING THE CONSIGNMENT PROGRAM AND WOULD LIKE TO RECEIVE YOUR ITEMS, PLEASE SUBMIT AN EMAIL SPECIFYING THE ITEMS AND PICK UP DATE. PLEASE ALLOW AT LEAST 48 HOURS TO PROCESS THE REQUEST. DO NOT VISIT THE STORE TO REQUEST THE ITEMS FOR IMMEDIATE REQUEST YOU WILL BE ASKED TO SUBMIT AN EMAIL AND TO WAIT 48 HOURS TO PROCESS THE REQUEST.

Question 13

How can I understand my Consignment Portal?

Accepted Answer

Your consignment portal details what is sold.  We updated the portal as items sale at the end of the month. So there will be a little delay so please be patient.  Sometimes items do not sell and it won't be reflected on your portal until they do sell. It is best to wait to see what is selling versus calling us weekly to ask if something has sold.

If we have done everything in our power to sell your item and it does not sell, we will prepare it for return to you or if you wish we will donate it to a qualified local charity such as Los Cabos Children, Sahauro or others.  We will contact you by email to notify you of picking up items. Note that you will have 7 days to pick up items as after that date we can no longer hold it because we do not adequate storage space or process to keep it stored. If your items are NOT picked up by the time frame in your notification it will be donated.

Your payout portal will inform you of how much your commission will be.  Per the agreement, if your balance is under $100 USD or MXN equivalent, your commission balance will remain on your account until it reaches the release amount. However, you may use this balance as store credit for in-store or online at anytime.  Once your balance hits $100 USD, your commission will be release via Paypal if you so choose.
 
Payments are submitted via paypal in the local Mexican currency.  No other currency or method will be offered. No exception.  Your commission will be converted into Mexican Pesos based on the current in-store exchange rate.  If your account is negative it means that's you will have no payment of commissions. This is always do to the lack of professional cleaning of items submitted into consignment program.  The cost to get them cleaned will be deducted from your commission which is why we encourage you to have them cleaned per the agreement as it is NOT our responsibility.

Please note that if we have sent you a consignment agreement electronically or paper based and it has NOT been returned to us, YOUR COMMISSION WILL BE STORE CREDIT ONLY. Until the agreement is received, you will have the option for paypal commissions. yo We will not reverse any commissions converted into store credit. No exceptions.

In addition, store credit is valid for up to 6 months from the date it is created in our system.    If you have not provided us with the correct or updated email address that we can use for paypal and payment has been submitted, CTH S de RL de CV is NOT liable for that loss. It is every customer's responsibility to provide us with the most true and updated information. Commission returned to CTH S DE RL DE CV due to not being claimed will turn into store credit, no exceptions.

The payout of your commission will show as numerical. This is indicating in what method is was paid. If you see #0, then it is a no payment or a negative balance.  If you see #1, then it was paid via Paypal.  If you see #2, then it was issued as store credit on your account. (you can use that credit for any in-store purchase).    We clear out the negative balance because we do not want your next sell commission to be effected by the negative balance. We want you to keep as much money in YOUR pocket as possible. It is a courtesy to you.

If you have any other questions, please contact us at INFO@IODOMANI.COM (INFO@IODOMANI.COM)

Question 14

What are your boutique hours and do I need an appointment?

Accepted Answer

Our store hours are Monday - Friday from 10AM - 5PM MST.  These hours are valid from Mid October - Mid June.

We highly recommend scheduling an appointment as we do reserve priority to those who have schedule private shopping appointments.  We will do our best to accommodate those who do not make an appointment, however, please understand that appointments are first come and first served.

To schedule your appointment, please visit the the appointment section and schedule the appropriate service, day and time best for you.

We ask that if you need to make a change that you do so in a timely manner.

We always keep our door locked for safety reasons so it is required to ring the bell for access to the boutique.

Please note that we will be closed during the Summer from July - early October. We are available online during the summer hours.

Question 15

What is your store policy for special or custom order items?

Accepted Answer

Special or Custom orders placed by customers are final sale items.  However, they can be submitted into our consignment program. When received, issues with Special Custom Order items should be reported immediately via email with photo attached. If the issue is an error on behalf of I.O. Domani staff or the vendor we will surely find a solution to get you the correct item.  The company or brand is not held responsible for missed reported sizing, color, etc. from the customer. Customers requesting an additional resize or color may do so at their own expense no exceptions.

If item is damaged during transit a report must be filed with the carrier and reported to IO Domani immediately.  The company strongly urges client to have proper shipment receiving methods as we will not be responsible for unattended items.

Question 16

How do potential designers send information to you?

Accepted Answer

Potential designers who believe their product would be an ideal fit for I.O. Domani, please contact us at info@iodomani.com. (info@iodomani.com.) Please include your lookbook and/or linesheet within the email and we will do our best to get back with you should their be interest.

Question 17

Do you offer refunds for any events or scheduled services.

Accepted Answer

No we do not offer refunds for events.

Attending events require each attendee to secure their spot and all that is included via their payment thus anyone who cancels or no shows does not receive refunds.  Once a payment has been rendered, it stays for that event or service.

Please note that any service or event that is not cancelled within 24 hours will be subject to cancellation fee.

Most of our services require a security deposit to secure your appointment. This deposit will be credited to your purchase or service at the time of your appointment. If you are a No-Show or Cancel less than 24 hours, your deposit will be forfeited. No exceptions.
For any reason, if you did not render the deposit and had a late cancellation or no show, you will be billed on your next visit or service that was effected. No exceptions.
 
To cancel or reschedule please contact us within 24 hours by email at info@iodomani.com.

It's just proper and polite manners to cancel in advance!! Please help us to not have to enforce this policy so much.  We understand that things happen but please be respectful. :-)

Question 18

Why do you have to ring the bell for access to the boutique?

Accepted Answer

We pride ourselves in providing personalized customer service and in order to do that we needed to move our public access to a more private access requiring those without a standing appointment to ring the bell for access.  We want to give those that have an appointment the opportunity to enjoy their personalized shopping experience.  In most cases, the public will have access to the boutique unless there is an exclusive private appointment or event.

We HIGHLY recommend scheduling an appointment or just giving us a call prior to arrival.

Our hours are Monday - Friday from 10:00 AM - 5:00 PM.

Question 19

What is your hold policy

Accepted Answer

We will only hold items until the end of the day.  Otherwise, all items will be returned to the sales floors for others to purchase.   We do not and will not make exceptions to hold items longer than end of day.  In addition, items left in-store for pick up after services of alterations and/or special orders, I.O. Domani will not be liable for items left longer than 10 days. You run the risk of your items being donated as we do not have the space to hold items long term.