Boutique FAQ

We accept American Express, Discover, MasterCard and Visa debit/credit card payments, PayPal, AmazonPay, ShopPay, and Afterpay. We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment.

Refund & Return Policy All orders are considered final sale. Due to the nature of our sourcing process, each item is ordered at the time of purchase and produced in limited quantities. As a result, we are unable to accept returns or exchanges once an order has been placed. Exceptions may be made under the following circumstances: • Receipt of an incorrect item or color • Verified major defects upon delivery If your order arrives with an issue that meets these criteria, please contact us within 48 hours of delivery so we can review and resolve accordingly. For pre-order items, please note that production timelines may vary. In the event of a significant delay, production cancellation, or inability to fulfill your order, you will be eligible for a full refund. We encourage thoughtful purchasing and support sustainable fashion practices. For items that are not eligible for return, we recommend working with a trusted local consignment partner to extend the life of your piece through resale or upcycling.

All online orders are shipped directly from our Texas showroom. Each piece is carefully prepared and dispatched with attention to quality and detail before making its way to you.

By transmitting documents via this email: Users, Customers, Suppliers and Vendors collectively acknowledge and agree the transmittal of information via email is voluntary, is offered as a convenience, and is not a secured method of communication; Not to transmit any payment information E.G. credit card, debit card, checking account, wire transfer information, passwords, or sensitive and personal information E.G. Driver’s license, DOB, social security, or any other information the user wishes to remain confidential; To transmit only non-confidential information such as pictures, drawings, reports, and to assume all risk and liability for and indemnify I.O. Domani, LLC, CTI, CRT Consulting and/or Clarice Thomas S De RL De CV from any claims, losses or damages that may arise from the transmittal of documents or including non-confidential information in the body of an email or any digital transmittal.